Booking terms

Hike and price

Each hike page shows its route, difficulty, any minimum age, date, times, available places and price before payment. Check the chosen departure before continuing. Travel to the meeting point, purchases at mountain huts and services not expressly listed as included are excluded.

Payment is handled by Stripe. The identity of the hike seller and the form of contract confirmation on a durable medium must be confirmed in the final terms.

Participants and special requests

The person booking enters details for all participants, including children where the hike allows them. Please check the route requirements and information on the hike page. Contact the organiser before paying about specific needs, animals or suitability; further conditions must be shown on the hike page or agreed directly.

Cancellation by the customer

These percentages reproduce the existing hike pages. Time zone, cancellation channel and receipt time, calculation where discounts apply, and individual arrangements require the seller’s confirmation before approval.

• 0% cancellation charge if cancellation is received by 6 pm three days before the hike.
• 50% cancellation charge if received after that deadline but by 6 pm two days before the hike.
• 100% cancellation charge from 6 pm two days before the hike.

Hike cancelled by the organiser

The current hike pages say that when a hike is cancelled because of bad weather or other reasons, the amount paid is refunded or converted into a voucher for another hike. The voucher conditions and choice of remedy require the seller’s decision and legal review. No additional charge or refund is introduced here.

Whether the exception to the 14-day withdrawal right for leisure services on a specific date applies must be checked and explained in the final terms.

Questions and complaints

Use the Contact page for questions, cancellations and complaints. The seller’s full legal contact details and a cancellation channel must be added to the approved version.